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The War on Bad Bosses

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Wall of Fame

Herb Kelleher former CEO of Southwest Airlines

During his tenure as CEO of Southwest, he created the most successful and admired airline in America. Herb always credited Southwest's employees for his company's success. His management philosophy was to hire the best people, treat them with respect and give them the freedom to make decisions and have fun just being themselves. This led to a unique corporate culture where Southwest employees were well-known for taking themselves lightly—often singing in-flight announcements to the tune of popular theme songs—but their jobs seriously. Probably the biggest tribute to Herb Kelleher’s leadership was that fact that employees at Southwest absolutely loved coming to work and giving their best every single day.

The Bad Boss Turned Good Boss Poster Child

Tom Coughlin head coach of the New York Giants of the National Football League. Early in 2007, Tom Coughlin was in danger of losing his job. His team had lost seven of their last nine games and was characterized by underachievement, in-fighting and bickering. Coach Coughlin had always been a no-nonsense hard-nosed football coach who motivated his players with fear. During the off-season he completely reversed his approach to coaching and started motivating his players with trust. He started smiling, let his players get to know him as a person and communicated to his players in a number of ways that he cared about them. The turnaround was instant. The team came together and the players gave Coach Coughlin everything they had, week in and week out, which culminated in a 2008 Super Bowl victory over the previously unbeaten New England Patriots.